Terms and Conditions
These Terms and Conditions govern the mutual rights and obligations between the Seller and the Buyer arising in connection with the sale of goods through the SUNREG online store operated at www.sunreg.eu.
1. Online Store Operator
Seller and Operator: Atthero s.r.o.
Registered Office: V Olšinách 1128/62, 100 00 Prague 10, Czech Republic
Company ID: 02120224
VAT ID: CZ02120224
Commercial Register: registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 215740
2. Definitions
The Seller is Atthero s.r.o., the operator of the SUNREG online store.
The Buyer is a person who enters into a purchase agreement with the Seller through the online store.
A Consumer is a natural person who enters into an agreement with the Seller outside the scope of their business activities or independent professional activities.
An Entrepreneur is a person who purchases goods in connection with their business activities.
3. Goods and Services
The SUNREG online store primarily offers equipment and accessories intended for the automation, control, heating and filtration of swimming pools.
The product range includes in particular:
- SUNREG solar pool heating controllers,
- control and electronic units,
- temperature sensors and accessories,
- motorised valves and related components,
- electronic and installation accessories,
- components for controlling pool heating and filtration,
- other related products and accessories.
The basic characteristics, price and, where applicable, additional technical or installation information are provided for each product in the online store.
4. Ordering and Conclusion of the Purchase Agreement
The Buyer selects goods through the online store and adds them to the shopping cart. Before submitting the order, the Buyer has the opportunity to review and modify the selected goods, quantities, billing and delivery details, shipping method and payment method.
The Buyer submits the order through the online store's order form.
The purchase agreement is concluded when the Seller accepts the order. The Seller will send confirmation of the order to the email address provided by the Buyer in the order.
By submitting the order, the Buyer confirms that they have read these Terms and Conditions before submitting the order.
The Buyer agrees to the use of means of distance communication for the conclusion of the purchase agreement.
5. Prices and Payment Terms
Prices of goods displayed in the online store include VAT unless expressly stated otherwise.
Before submitting the order, the Buyer is shown the total price of the order, including the price of the goods, shipping costs, any applicable fees and VAT.
Depending on the selected language or regional version of the online store, the order price may be displayed and charged in CZK or EUR. The applicable currency and final amount are shown to the Buyer before the order is submitted.
The Buyer may pay for the order in particular by:
- bank transfer,
- online payment through the Comgate payment gateway.
Online payments are processed through the Comgate payment gateway. The service is provided by Comgate a.s., a licensed payment institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are secured and transmitted data is encrypted.
The payment gateway enables payment by credit or debit card and other supported online payment methods. The currently available payment methods are displayed to the Buyer during checkout.
Further information about the payment gateway and the contact details of its operator are available at www.comgate.eu.
The price displayed and confirmed at the time the order is submitted is binding for the Buyer.
6. Delivery Terms
Goods are delivered through shipping companies offered by the online store. Available shipping methods may vary depending on the country of delivery and the dimensions and weight of the shipment.
The online store allows delivery to the countries offered to the Buyer during the ordering process. If a particular country is not listed among the available delivery destinations, an order cannot normally be delivered to that country through the online store.
Shipping costs are calculated according to the country of delivery, selected carrier and shipment parameters and are displayed to the Buyer before the order is submitted.
The usual dispatch and delivery time is 2 to 10 business days unless otherwise stated for a particular product or shipping method.
Upon receipt of the shipment, the Buyer should check its condition and the integrity of the packaging. In the event of visible damage to the shipment, the Buyer is advised to notify the carrier and have the damage recorded upon delivery.
7. Consumer's Right of Withdrawal
When purchasing through the online store, a Consumer has the right to withdraw from the purchase agreement without giving any reason within 14 days from the date of receipt of the goods, unless otherwise provided by law.
The Consumer must inform the Seller of their decision to withdraw from the agreement by means of an unequivocal statement. The Consumer may also use the model withdrawal form if it is available on the Seller's website.
The Consumer must send or hand over the goods to the Seller without undue delay and no later than 14 days after withdrawing from the agreement.
The Consumer bears the direct costs associated with returning the goods unless otherwise provided by applicable law or agreed with the Seller.
The Consumer is liable only for any diminished value of the goods resulting from handling the goods in a manner other than what is necessary to establish their nature, characteristics and functioning.
The Seller will refund the Consumer all payments received, including delivery costs to the extent required by law, no later than 14 days after withdrawal from the agreement. The Seller is not required to make the refund before receiving the returned goods or before the Consumer provides evidence that the goods have been sent back, whichever occurs first.
8. Complaints and Rights Arising from Defective Performance
The Seller is responsible to the Buyer for ensuring that the goods are free from defects upon receipt and comply with the agreed characteristics and applicable legal requirements.
The Buyer may submit a complaint to the Seller. When making a complaint, it is advisable to provide the order number or other proof of purchase, a description of the defect and the requested method of resolving the complaint.
Complaints may be submitted in writing or electronically using the Seller's contact details provided on the website.
A Consumer's complaint will be resolved and the Consumer informed of the outcome no later than 30 days from the date the complaint is submitted, unless the Seller and the Consumer agree on a longer period.
Rights arising from defective performance do not apply in particular to defects caused by normal wear and tear, improper use, mechanical damage caused by the Buyer, improper installation, incorrect wiring or use of the product contrary to its instructions or intended purpose.
9. Installation and Use of Equipment
Some products offered by the online store may require professional installation or connection by a qualified person, particularly where the products are connected to the electrical mains or swimming pool technology.
The Buyer must comply with the installation instructions, technical requirements and safety instructions supplied with the product or published by the Seller.
The Seller is not liable for damage caused by incorrect or unprofessional installation, modification of equipment contrary to the instructions, or use of the product contrary to its intended purpose, to the extent that such limitation of liability is permitted by applicable law.
10. Personal Data Protection
The controller of personal data of customers of the online store is:
Atthero s.r.o.
V Olšinách 1128/62, 100 00 Prague 10, Czech Republic
Company ID: 02120224
VAT ID: CZ02120224
The Seller processes the Buyer's personal data primarily for the purposes of receiving and processing orders, concluding and performing purchase agreements, delivering goods, processing payments, maintaining accounting and tax records, handling complaints and fulfilling other legal obligations.
Personal data processed may include, in particular, the Buyer's identification and contact details, billing and delivery details, information concerning orders and payments, and other information necessary for the performance of the agreement and the Seller's legal obligations.
The legal basis for processing personal data is primarily the performance of a contract, compliance with the Seller's legal obligations and, where permitted by applicable law, the Seller's legitimate interests or the consent of the data subject.
Personal data may, to the extent necessary, be disclosed to parties involved in the performance of the agreement, in particular carriers, payment service providers, accounting and IT service providers and other processors or recipients where their involvement is necessary for the performance of the agreement or compliance with a legal obligation.
Personal data is retained only for as long as necessary to fulfil the purposes for which it is processed and subsequently for the period required by applicable legislation.
Subject to the conditions set out in the GDPR, the data subject has, in particular, the right of access to their personal data, the right to rectification or erasure, restriction of processing, data portability and the right to object to processing. Where processing is based on consent, the data subject has the right to withdraw that consent.
The data subject also has the right to lodge a complaint with the Office for Personal Data Protection of the Czech Republic.
More detailed information concerning the processing and protection of personal data may be provided in a separate “Privacy Policy” document where such a document is published on the Seller's website.
11. Alternative Dispute Resolution
If a consumer dispute arising from a purchase agreement between the Seller and a Consumer cannot be resolved by mutual agreement, the Consumer may submit a proposal for alternative dispute resolution.
The competent alternative dispute resolution body is:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
coi.gov.cz/informace-o-adr/
12. Final Provisions
These Terms and Conditions are valid and effective from 24 September 2026.
The Seller reserves the right to amend or supplement these Terms and Conditions. The version of the Terms and Conditions valid at the time the Buyer submits an order applies to that particular order.
Legal relationships not expressly governed by these Terms and Conditions are governed by the laws of the Czech Republic, in particular the applicable provisions of the Civil Code and consumer protection legislation.
